Refund policy

1. Payment & acceptance of booking

The confirmation sent by Balkan Adventure will contain details of final payment required for any booking.

Balkan Adventure is not responsible for any charges levied by third parties or financial institutions and payable by you as a result of credit card or other payment transactions and will not refund or return any fees charged by third parties or financial institutions in connection with payments made by you to the Tour Operator.

2. Cancellation by guest

You may cancel your booking by notifying us via written form. Cancellation fees will be determined with reference to the date on which notice of cancellation is received by Balkan Adventure and are expressed as a percentage of the total price paid for the canceled Tour, product or service (excluding any insurance products).

Cancellation of a Tour:

(a) Cancellation received more than 10 days before departure of first product or service in relevant booking: an amount equal to 50% of the payments made to the Balkan Adventure in respect of the canceled Tour will be refunded.

(b) Cancellation less than 10 days before departure of first product or service in relevant booking: no further refund will be payable.

3. Guaranteed departures & cancellation of a Tour by the Tour Operator

Balkan Adventure guarantees that all scheduled Tour departures booked and secured with a valid payment will depart as indicated on the applicable confirmation, subject to reasonable itinerary changes as described in our Terms or good faith health and safety concerns. This guarantee is not applicable in the case of Force Majeure. Up to date Tour and itinerary information is available on the balkanadventure.me website or you can check it by contacting us via email: booking@balkanadventure.me

If a Tour is canceled by our team before the date of departure for reasons other than Force Majeure and the cancellation is not caused by your fault or negligence, you will have the choice of accepting from us:

(a) a substitute Tour of equivalent or superior value; or

(b) a substitute Tour of lesser value if no Tour of equivalent or superior value is reasonably available and to recover from Balkan Adventure the difference in price between the price of the Tour originally purchased and the substitute Tour; or

(c) a full refund of all amount paid for the canceled Tour.

Balkan Adventure is not responsible for any incidental expenses or consequential losses that you incur as a result of the canceled booking including visas, vaccinations, non-refundable flights or rail, non refundable car parking or other fees, loss of earnings, or loss of enjoyment, Balkan Adventure reserves the right to issue a full refund in lieu of the choices above, in its sole discretion. Where a significant element of a Tour as described cannot be provided after departure, our team will make suitable alternative arrangements where possible. If it is not possible to provide a suitable alternative or if you reasonably reject any suitable alternatives, we may provide you with a refund for unused products or services as determined in its discretion.

The Tour Operator reserves the right to alter or cancel itineraries and/or timetables should it be necessary, due to adverse weather and or other related conditions.  The Tour Operator is not responsible for expenses and/or other related costs due to factors outside of its control, such as flight delays, changes and or cancellations, injuries, weather, war, natural disasters etc. and/or other unforeseeable matters