Your responsibilities

1. Travel documents

It is your responsibility to obtain information and to have in your possession all the required documentation and identification required for entry, departure, and travel to each country or region. This includes a valid passport and all travel documents required by the relevant governmental authorities including all visas, permits, and certificates (including but not limited to vaccination or medical certificates) and insurance policies. You must have a passport that is valid 6 months after the last date of travel with the Tour Operator as set out on your itinerary. You accept full responsibility for obtaining all such documents, visas, and permits prior to the start of the Tour, and you are solely responsible for the full amount of costs incurred as a result of missing or defective documentation. You agree that you are responsible for the full amount of any loss or expense incurred by the Tour Operator that is a direct result of your failure to secure or be in possession of proper travel documentation. The Tour Operator does not provide advice on travel documents and makes no representations or warranties as to the accuracy or completeness of any information provided on visas, vaccinations, climate, clothing, baggage, or special equipment and you agree that the Tour Operator is not responsible for any errors or omissions in this information.

2. Special requirements

Any special requirements must be disclosed to the Tour Operator at the time of booking. The Tour Operator will use reasonable efforts to accommodate special requirements or requests but this is not always possible given the nature of the destinations visited and availability of options outside a planned itinerary. Certain activities may be inaccessible to you if your mobility is limited in any way. All food allergies and dietary restrictions must be disclosed to the Tour Operator at the time of booking but the Tour Operator cannot guarantee that dietary needs or restrictions can be accommodated. Any special requests or requirements do not form part of these Terms or the contract between you and the Tour Operator and the Tour Operator is not liable for any failure to accommodate or fulfill such requests.

3. Required medical information

You are obligated to confirm that You are in good health, physically capable of undertaking all aspects of the trip, taking into account its challenges and purposes. If You are unable to give this confirmation for any reason or have any medical condition or disability which may affect your trip, You must contact us before You submit your application form so that we can assist you in considering the suitability of the trip for You.

If any personal or medical information given in the application form is shown to be materially incorrect or incomplete, we reserve the right to cancel your booking or terminate your participation in the trip, depending on when we become aware of the true position. In this situation, cancellation charges as set out in paragraph 7 will apply and we will not be responsible for any costs or expenses incurred as a result.

You must provide any medical information reasonably requested by the Tour Operator and may be required to complete the Tour Operator’s medical information form.

You agree to complete the Medical Form honestly and to disclose all relevant medical information accurately and fully, if needed. The Tour Operator will maintain the information in accordance with the Tour Operator’s Privacy Policy available at:

https://balkanadventure.me/privacy-policy/

The Tour Operator reserves the right to request further information or professional medical opinions where necessary, as determined in its discretion, for your safety or the safe operation of a Tour.

The Tour Operator reserves the right to deny You permission to travel or participate in any aspect of a Tour at any time and at your own risk and expense where the Tour Operator determines that your physical or mental condition renders You unfit for travel or You represent a danger to yourself or others.

Pregnancy is considered a medical condition and must be disclosed to the Tour Operator at the time of booking. The Tour Operator may refuse to carry women who are over 24 weeks pregnant. The Tour Operator may refuse to carry anyone with certain medical conditions if reasonable accommodation or alternatives cannot be arranged.

In the event that You do not provide medical information reasonably required by the Tour Operator for any reason by the deadline indicated above, the Tour Operator reserves the right to cancel your booking and all applicable cancellation fees will apply.

You are responsible for assessing whether a Tour is suitable for you. The Tour Operator does not provide medical advice. It is your responsibility to assess the risks and requirements of each aspect of the Tour based on your own unique circumstances, limitations, fitness level, and medical requirements.

Travel with the Tour Operator may involve visiting remote or developing regions, where medical care may not be easily accessible and medical facilities may not meet the standards of those found in your home country. The condition of medical facilities in the countries you may visit on your Tour varies and the Tour Operator makes no representations and gives no warranties in relation to the availability or standard of medical facilities in those regions.

The Tour operator assumes no responsibility for any medical care provided to you. You agree to assume all costs of medical care and related transportation that are provided to You during the tour.

4. Insurance requirements

The Tour Operator does not offer travel insurance coverage. However, it’s strongly recommended that You purchase travel insurance for personal injury, emergency medical expenses, cancellation, personal luggage and public liability before you travel. The Tour Operator accepts no responsibility for loss or damage to personal belongings or liability for personal injury/ death.

You acknowledge that insurance coverage by default is not included in the cost of any Tour offered by the Tour Operator and you are required to obtain separate coverage at an additional cost.

The Tour Operator can provide insurance on demand, with some of the insurance companies in Montenegro, such as Uniqa, which are our partners. The request for insurance should be submitted within a reasonable time before the trip.