Privacy Policy

Welcome to Balkan Adventure. We respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website https://balkanadventure.me/ and use our services.

By using our website and services, you agree to the collection and use of information in accordance with this Privacy Policy.

Information We Collect

We may collect and process the following types of personal data:

a) Personal Identification Information

Name
Email address
Phone number
Address
Date of birth

b) Booking Information

Travel preferences
Payment details (processed securely by third-party payment providers)
Passport or ID details (for travel arrangements where required by law)

c) Technical Data

IP address
Browser type and version
Operating system
Device type
Pages visited and time spent on the website

d) Cookies and Tracking Technologies

We use cookies, web beacons, and similar tracking technologies to enhance your browsing experience.

Legal Basis for Processing Personal Data

We process personal data based on the following legal grounds:

Contractual Necessity: To fulfill a contract with you (e.g., processing bookings, providing travel services).
Legitimate Interests: For business purposes such as improving services, fraud prevention, and direct marketing (where permitted by law).
Legal Obligations: To comply with applicable laws and regulations.
Consent: When required, such as for marketing communications.

How We Use Your Information

We use the collected information to:

Process bookings and transactions
Provide customer support
Personalize user experience
Improve our website and services
Send promotional communications (only with your consent)
Comply with legal obligations

How We Share Your Information

We do not sell your personal data. However, we may share your information with:

Service Providers: Local tour operators, guides, and accommodation providers to fulfill your booking.
Payment Processors: To securely process payments.
Legal Authorities: If required by law or to protect our rights.

International Data Transfers

If you are a resident of the UK, European Union (EU), or European Economic Area (EEA), your data may be processed outside of these regions. We ensure that international data transfers comply with applicable privacy laws by implementing appropriate safeguards, such as:

Standard Contractual Clauses (SCCs) approved by the European Commission
Adequacy decisions by the European Commission (where applicable)

Data Security

We retain personal data only as long as necessary for the purposes outlined in this Privacy Policy or to comply with legal obligations. When data is no longer required, we securely delete or anonymize it.

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for their privacy practices, and we encourage you to review their privacy policies before providing any personal information.

Third Party Cookies

We may also use a third party to help us gather and analyze information about the areas that you visit on the website to evaluate and improve the customer experience and the convenience of the website, and to help us evaluate some of the specific information related to your website visits.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page, and we encourage you to review it periodically.

. Contact Information

If you have any questions about this Privacy Policy, please contact us at:

Balkan Adventure
Marka Radovića 175, Podgorica, Montenegro
Email: info@balkanadventure.me
Phone: +382 67 994 703